Refund Policy

Overview

This policy explains refunds and cancellations for the Bingo Tracks game passes (Game S, M and L) and the Host annual plan. Bingo Tracks is sold by Base 12 AS, organization number 930002615, Nedre Banegate 41, 4014 Stavanger, Norway. Payments and refunds are processed by Mollie B.V. on our behalf.

Game Passes (Game S, M and L)

A game pass is digital content delivered immediately after payment. At checkout you ask us to deliver at once and acknowledge that your 14-day right of withdrawal ends when delivery begins, so a delivered pass is not refundable.

If the sheets did not generate, were unusable, or you were charged twice, write to services@bingotracks.com within 14 days and we will fix it or refund you.

Host Annual Plan

• You can cancel at any time from your account dashboard, under the Subscription tab.
• Your access continues until the end of the year you paid for, and no further payment is taken.
• If you cancel within 14 days of your first payment, we refund that payment in full.
• After those 14 days there are no partial refunds for unused time.

Always Refunded

• Billing errors or duplicate charges
• A pass or plan you paid for that we could not deliver
• Cases where the law requires it

How to Request a Refund

To request a refund, please contact our support team at services@bingotracks.com with the following information:

• Your account email address
• Date of purchase
• Reason for refund request

How Refunds Are Paid

Refunds go back to the payment method you used, through our payment processor Mollie, usually within 5 to 10 business days depending on your bank.